Full-Time Customer Experience Specialist

Full-Time Customer Experience Specialist

Requirements

• 1 year Experience in a customer service setting, preferably retail.
• 1 year Experience in interacting directly with customers, where issues were resolved, while ensuring a positive experience.
• 1 year Experience in identifying and solving customer issues, collaborating with teams to address challenges, and finding solutions to enhance customer satisfaction.
• 1 year Effectively managing time, to include handling multiple customer inquiries, prioritizing tasks, and ensuring timely responses.
• 1 year Experience building customer relationships and resolving customer complaints.

Responsibilities

• Provide excellent customer service through various channels, including phone and email.
• Address customer inquiries, concerns, and issues promptly and professionally.
• Assist customers with order tracking, product information, and general inquiries.
• Assist customers with carry outs, in-store pickup processes, cart retrieval from the parking lot.
• Develop a deep understanding of Perigold’s product catalog to effectively assist customers in their product selection.
• Stay updated on new product releases, features, and specifications.
• Resolve customer complaints and issues by collaborating with other departments, such as logistics or product teams, to ensure timely and satisfactory resolutions.
• Assist customers with order processing, cancellations, returns, fulfillment processes and exchanges. Collaborate with the logistics team to track shipments and ensure on-time delivery.
• Communicate effectively with customers, providing clear and concise information. Keep customers informed about the status of their orders and any potential delays.
• Collect customer feedback to identify areas for improvement in products, services, or processes. Share feedback with relevant teams to contribute to continuous improvement.
• Ensure adherence to Perigold’s policies and procedures while assisting customers. Keep up-to-date with any changes in company policies.
• Utilize various customer service tools, software, and systems to efficiently manage customer interactions.
• Collaborate with other departments, such as marketing, sales, logistics, visual merchandising and product teams, to ensure a seamless customer experience.

Preferred Qualifications

• 1 year Experience in a customer service setting, preferably retail. (Preferred)
• 1 year Experience in interacting directly with customers, where issues were resolved, while ensuring a positive experience. (Preferred)
• 1 year Experience in identifying and solving customer issues, collaborating with teams to address challenges, and finding solutions to enhance customer satisfaction. (Preferred)
• 1 year Effectively managing time, to include handling multiple customer inquiries, prioritizing tasks, and ensuring timely responses. (Preferred)
• 1 year Experience building customer relationships and resolving customer complaints. (Preferred)