Full-Time Operations and Visual Display Coordinator

Full-Time Operations and Visual Display Coordinator

Requirements

• 2+ years of retail experience; preferably in the home or furnishing space.
• An ability to read, interpret and execute a sales floor design layout map or basic planogram experience, preferred.
• Basic electrical wiring experience, preferred.
• Experience in visual merchandising (lighting installs, wallpapering, furniture assembly, preferred).
• Passion for great customer service, operational excellence, and efficiency to meet company goals.
• Track record of thriving in a fast paced and changing environment.
• Strong organization, self-motivation, communication and relationship management skills.
• An ability to handle customer escalations and demonstrate professional maturity.

Responsibilities

• Provide an authentic, friendly customer experience that exemplifies our Wayfair commitment to relentless customer focus.
• Manage, maintain and monitor stock levels, receive and process merchandise, ensure items are properly stored, and easily located for replenishment on the sales floor.
• Provide coaching and support to Operations/Visual Associates and support their allocated workload efforts as determined by the Store Leader.
• Support associates to help drive exceptional customer service and maintain a strong visible presence in the designated work area to drive sales and strong customer service.
• Support Store Leaders to train and develop associates on knowledge of our product, selling, customer service, operations, visual, and other aspects of their roles.
• Along with the Store Manager, provide helpful observation feedback and thoughtful guidance to associates to aid them to adapt and grow.
• Support visual merchandising tasks such as maintaining store’s visual standards, floorsets, window changes, signage placement, lighting installations, basic electrical wiring, wallpapering, etc, as needed.
• Utilize sales analytics tools to drive store profitability and growth in a way that supports the success of the overall brand.
• Drive sales in the store by asking great questions to understand customer needs, guiding them through their questions, providing product options (both within store and our endless aisle/online assortment via web and app) that leads to a satisfied customer experience.
• Assist walk-ins on the sales floor and in the design studio as needed.
• Bring a willingness to share innovative ideas and solutions to continuously improve team operations.
• Engage in a high energy, focused and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations.

Preferred Qualifications

• Interior design, furniture, or home goods experience preferred.