Full-Time Teller – Float
| Company | M&T Bank |
|---|---|
| Location | New Haven, CT, USA |
| Salary | $19 – $28.34 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or equivalent (GED)
- Minimum of 6 months customer service experience, including data entry and/or cash handling experience
- Ability to easily travel between branches on an as needed basis
- Proven verbal communication skills
- Proven interpersonal skills
- Proven ability to demonstrate exceptional customer service
- Well-organized
- Proven time management skills
- Proven prioritization skills
- Proficient with internet user-level technology
Responsibilities
- Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them
- Educate customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs
- Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need
- Accurately balance and process customer transactions efficiently following Bank Policy
- Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system
- Transition identified sales opportunity and provide introduction to appropriate banking partner
- Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities)
- Process customer/account maintenance accurately
- Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities)
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
- Promote an environment that supports diversity and reflects the M&T Bank brand
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
- Complete other related duties as assigned
Preferred Qualifications
- Bilingual based on branch needs