GE90 Hot Section Product Support Engineer
| Company | GE Aerospace |
|---|---|
| Location | Cincinnati, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree in engineering from an accredited university or college
- Minimum of 5 years of experience in services/installed base engineering
- Must be able to work onsite in Cincinnati, OH
- Ability to be on-call for customer support nights and weekends as needed.
Responsibilities
- Support of installed base fleet including activities such as customer issue resolution, fleet issues, service bulletin implementation, monitoring & diagnostics, fleet configuration, departure records (customers and shops).
- Own and maintains the ICA documents for assigned hardware’s (ATA’s), this includes responding to technical inquiries, author Service Bulletins and support customer technical communication.
- Act as technical interface between GE Internal organizations and Airline/MRO shops.
- Provide support for Time On Wing (TOW) objectives.
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.
- Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
- Present and supports technical and program reviews (Tech Reviews/PCBs/LIF, etc.)
- Support Safety & reliability Programs and Provides Technical support.
- Provide technical guidance to other personnel and assigned teams, mentor others in the organization.
- Develop field action plans to anticipate and fix field problems.
- Ensure proper documentation of technical data generated for the assigned projects and/or tasks consistent with industry and government regulations, engineering policies and procedures.
- Presenter in Operators Conference Calls, Symposium, Partner ERM and Airframer/customer TRMs
- Work along with module leaders on module life cycles plans and drive long term strategy.
- Responsible for hardware KPIs (Responsiveness, DR Reduction, FTY, FPRs). Work in close collaboration with PSE Module leader on all active KPIs on the module.
- Work in close collaboration with cost leaders on execution of all cost projects.
- Drive Lean and continuous improvement actions.
- Travel availability to address field investigations in person at MRO locations, customers’ facilities and/or airframer sites.
Preferred Qualifications
- Master’s degree in related field with experience relevant to indicated position areas of expertise and knowledge of related disciplines.
- Demonstrated business technical written and oral communication skills in English.
- Ability to communicate with external customers and Senior Leadership.
- Experience on presenting technical topics to internal and external stakeholders.
- Working knowledge of airworthiness regulations.
- Demonstrated leadership skills and the ability to guide and influence others.
- Fundamental understanding of the technology and tools relevant to the function
- Engine system level knowledge.
- Strong oral and written communication skills.
- Demonstrated ability to analyze and resolve problems.
- Ability to document, plan, market, and execute programs. Established project management skills.