GenAI Principal Techical Consultant – Creator Workflows
| Company | ServiceNow |
|---|---|
| Location | Austin, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- At least 8 years of configuration/development experience for complex, highly capable, integration technologies
- Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
- Maintain at least 2 ServiceNow mainline CIS certifications
- Maintain ServiceNow Certified Application Developer (CAD) certification
- Act as a technical lead on any engagement
- Experience with AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI
- Experience with ServiceNow’s Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued
- Design and build of complex reporting requirements specific to OOTB reporting and Performance Analytics
- Experience with data management, database design, and database concepts
- Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
- Connect chat, agent chat, and virtual agent configuration and design experience
- Encryption understanding and core design principals with customers (Platform, Edge, Database, Full Disk, etc)
- Experience working inside of Flow Designer with custom flows to meet customer requirements
- Understanding and/or development experience with MID Servers, Notify, Orchestration
- Strong Javascript skills with practical experience
- Experience with Self Hosted implementations and/or Domain Separation is a plus
- Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)
- Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment
- Proven team builder with the ability to mentor and develop talent
- Analytical and problem-solving abilities
- A keen eye for detail and the ability to spot and fix errors in complex code
- Ability to perform tasks independently
- Good presentation and report-writing skills
- Up to 30% travel annually
Responsibilities
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- Devising and reporting on platform development plans and strategies.
- Developing solutions specific to user requirements gathered in workshops.
- Coordinating activities with other developers to ensure that platform functionality is designed to support the overall project.
- Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers
- Act as an SME to solve complex user issues related to AI solutions.
- Checking and correcting conflicts in data configurations and overlaps.
- Analyzing and improving current instance configuration and setup to ensure proper design to support future of customer.
- Identifying, debugging, and advising on system errors or architecture issues.
- Advisory services provided on design principals and development not performed by ServiceNow.
Preferred Qualifications
- Experience with Self Hosted implementations and/or Domain Separation is a plus