General Manager

General Manager

Requirements

• Proven experience as a General Manager in the hospitality industry
• Excellent communication and interpersonal skills
• The ability to motivate and lead a team
• Strong problem-solving and decision-making skills
• Knowledge of hotel operations and procedures
• Understanding of budgeting and cost control
• An eye for detail and the ability to troubleshoot
• Familiarity with computer systems such as Microsoft Office
• A commitment to providing exceptional customer service
• Ability to think and act quickly in response to customer needs
• Ability to resolve conflicts and maintain a positive attitude
• Ability to work with a diverse group of staff and guests
• Willingness to work flexible hours including evenings and weekends

Responsibilities

• Develop and implement strategic plans to maximize profits and enhance customer satisfaction
• Oversee all operations of the hotel, including staff management, budgeting, and financial reporting
• Maintain excellent relationships with hotel staff, guests, and vendors
• Ensure that hotel staff are properly trained and have the necessary resources to perform their job duties
• Monitor all hotel departments to ensure they are meeting service standards
• Develop and maintain a marketing strategy to promote the hotel
• Respond to customer complaints in a timely and professional manner
• Monitor the competition and identify areas of opportunity
• Manage the hotel’s budget and financial goals
• Ensure compliance with local, state, and federal regulations
• Oversee all hiring, training, and disciplinary processes for staff
• Implement policies and procedures to ensure safety and security of staff and guests
• Maintain accurate records of the hotel’s financials
• Oversee the development of new hotel services and products.

Preferred Qualifications

No preferred qualifications provided.