General Manager

General Manager

Requirements

• Bachelor’s Degree in Hospitality, Management or a related field
• Minimum 5 years of In Seat Dining theater or restaurant operations management experience in high-volume operation
• Minimum 3 years of F&B management experience in a high-volume management role ideally with full-service bar and kitchen
• Proven track record of operational excellence
• ServSafe, Food handling, and Alcohol certification required
• Availability to work during holidays, nights, and weekends with increased hours during peak times
• Standing, walking, lifting, twisting, bending and traversing stairs frequently

Responsibilities

• Responsible for recruiting, interviewing, hiring, training, development, and retention of all staff
• Manages all new hire training, on-going training of all existing staff, and ensures all compliance training is up to date by utilizing the training modules and materials
• Ensures employee adherence to company policies and procedures in partnership with HRBP
• Builds a cooperative relationship with KM, Managers, HR, and supervisors to ensure great guest services are met along with exceptional food and film presentation in a clean and sanitary environment
• Attend and participate in Regional and Head office meetings and training
• Enforce Cinepolis values to another employee
• Implement and follow through on company initiatives. (i.e. Sales Philosophy, Harvard Act, STarT, and POPCORN)
• Ensures all areas meet operational standards and guest service needs by following operational processes and critical points
• Manages and conducts daily pre-shift Take One huddle, and Circle of Sales meetings, and delivers team sales goals and current promotions
• Manages facilities and equipment maintenance through Head Office support
• Ensures a safe clean environment for employees and guests to reduce the risk of incident, injury, and food handling-related issues by following company policy of pre-and operative cleaning
• Responsible for various projects, reports, scheduling, and analytics to achieve company goals and monitor processes (Mystery Shopper Reports, Weekly Audits, Regional Manager Audits, and other compliance reports)
• Assist with projections as needed including but not limited to ingesting, transferring, and building playlists in the LMS, and maintenance
• Practice proactive guest management by following proper empowerment policy and recognizing opportunities before they occur, resolving the ones that always do and leaving the guest with a positive experience portraying a positive company image
• Manages Net Promoter Scores and guest satisfaction by monitoring weekly surveys and creating SMART action plans based on guest feedback
• Manages online reputation and reviews by tracking trends and responding to guests as needed
• Monitors market share to ensure box office and F&B competitiveness in the designated market area
• Proactively addresses guest service complaints and feedback through customer service platform
• Builds and adjusts an employee schedule that is well balanced according to labor budgets and business needs, financially feasible, and guest satisfaction-driven
• Manages all inventory systems and reconciliation of all F&B
• Responsible for managing and reconciling petty cash and operating fund
• Responsible for increasing F&B sales
• Reviews monthly Profit and Loss statements and ensures operational expenses control proportional to budget and overall revenues
• Maximize box office revenues by building balanced showtimes and posting to sales channels upon approval
• Manages all other revenue within the theater which includes events execution and advertising compliance
• Other duties as assigned

Preferred Qualifications

No preferred qualifications provided.