General Manager

General Manager

Requirements

• High school degree or GED minimum requirement, Bachelor’s degree strongly preferred
• Minimum of 5 years of retail management experience
• Previous experience leading direct reports
• Experience in managing multiple stores and high unit output
• Demonstrated leadership and supervisory skills
• Expertise in store systems and operational controls
• Ability to communicate effectively to customers, team, and supervisor
• Ability to lead, direct, and execute multiple tasks concurrently
• Proficient computer/ technology skills (Outlook, Excel, Web navigation)

Responsibilities

• Communicates professionally and effectively in all interactions including management teams, sales associates, customers, business partners, and vendors.
• Ability to grow leaders through providing direction, delegation, and follow up with employees in both store locations.
• Fosters a positive work environment for employees and recognizes performance to increase employee engagement.
• Builds a talent pipeline though networking/recruiting and develops a succession plan for management positions in both store locations.
• Train, coach, and redirect the store teams and adapts management style as necessary.
• Accountable to the adherence of safety regulations, policies and procedures as directed by the Company.
• Sets clear expectations and identifies gaps in performance of the team and addresses opportunities appropriately.
• Effectively plans/prioritizes their own time between both store locations to meet the needs of each store.
• Receives feedback with positive intent and makes efforts to take appropriate action on that feedback.
• Maintains a genuine customer focus on the sales floor by leading and directing the Leader on Duty program in both store locations.
• Consistently models all brand service standards and coaches others to ensure consistent execution of those standards.
• Builds customer loyalty through directing and coaching the team on the benefits of customer participation with email capture and other available customer loyalty programs.
• Trains management team on proper resolutions to customer concerns and addresses those concerns timely.
• Analyzes Customer feedback to identify areas of opportunity and implements a strategy for the team to positively impact those results.
• Sets strategic direction on merchandise and operational execution, ensuring brand standards are met and integrated in both store locations.
• Reduce loss through a consistent level of customer service, education, and operational controls.
• Effectively manages multiple schedules to maximize productivity to provide an exceptional customer experience while managing payroll.
• Analyzes and reacts to assortment level sell thru in both stores and utilizes reactionary merchandising to drive sales.
• Maintains neat, clean, and organized stores while adhering to appropriate multi-brand merchandising guidelines.
• Directs and coaches team to ensure the efficient handling of all merchandise from shipment receipt, processing, visual placement, and replenishment.
• Critically analyzes key performance indicators (KPIs) and identifies behaviors to drive results.
• Ability to understand and communicate business metrics and trends within each store.
• Partners with peers, business partners and supervisor to identify brands successes and opportunities.
• Leads store teams to generate sales to exceed Company provided goals.

Preferred Qualifications

No preferred qualifications provided.