General Manager

10+ years leading the business side of large-scale operations, with a team of 5+ direct reports, ideally in a technology related industry.
Proven experience as a General Manager, Operations Manager, or similar leadership role with full P&L responsibility.
Exceptional leadership skills, with experience managing and developing teams, including hourly employee and contracted workforces.
Excellent financial acumen, with the ability to manage budgets and implement cost-saving initiatives.
Strong understanding of operational efficiencies and the ability to implement process improvements at scale.
Data-driven mindset and acumen for analyzing large sets of data
Experience working with third-party vendors and managing external partnerships.
Strong analytical skills, with the ability to leverage data to drive decision-making.
Ability to thrive in a fast-paced, high-growth environment and manage multiple priorities simultaneously.
Excellent communication, negotiation, and interpersonal skills.
Bachelor’s degree in Business, Operations or a related field.

Take full accountability for the profit and loss (P&L) of the Los Angeles operations.
Monitor financial performance and drive cost-effective strategies to meet or exceed budgeted targets.
Develop and implement financial plans to ensure profitable operations, growth, and sustainability.
Oversee the repair and maintenance processes for our robots, ensuring uptime and minimal disruption to service.
Collaborate with technical teams to streamline troubleshooting, maintenance, and deployment protocols.
Lead a team of supervisors, providing mentorship, guidance, and performance management.
Foster a culture of ownership, shared purpose, and continuous improvement.
Simplify and optimize onboarding and training processes to ensure efficient ramp-up times for new team members.
Regularly evaluate and assess operational data to develop actionable insights and drive performance improvements.
Develop strategies to expand the number of robots deployed across Los Angeles and into new neighborhoods.
Identify and capitalize on new opportunities to scale and grow the business within the region.
Work with cross-functional teams to ensure smooth deployment and integration of new robots into operations.
Establish and manage quality of relationships with third-party vendors for task-based work, such as repairs, cleaning, maintenance, and deployments.
Partner with the product team to identify opportunities for new tools or improvements that can help optimize operations and metrics.

Excellent time-management and critical problem solving.
Strong interpersonal and communication skills.
Working with a sense of urgency, ownership and pride in your performance and its impact on the company’s success.