General Manager

General Manager

Requirements

• 4+ years of experience managing and leading single-store unit operations in high growth hospitality or consumer brands
• Experience hiring, developing and managing hospitality teams
• Experience managing inventory and supply chain ordering
• Love for coffee and customer service
• Strong knowledge of specialty coffee, espresso and equipment is a must
• Strong decision making and multi-taking skills
• Strong interpersonal communication skills

Responsibilities

• Create a motivating and engaging culture in your team
• Consistently celebrate, train, coach and mentor your team
• Step in to cover scheduling gaps or time off in the store schedule
• Create and publish staff schedules according to state and local labor laws
• Review and approve timecards and paid time off requests in a timely manner ensuring your team is paid accurately and on time
• Recruit super star talent in collaboration with the People Team
• Oversee and validate the quality of training being executed by your Shift Leads, providing feedback and coaching where needed
• Ensure coffee accreditations are handled on time for new employees in line with company standards
• Work to maintain the very best team engagement scores
• Be a brand ambassador – have a thorough understanding of what makes Blank Street’s products unique and differentiated with the ability to communicate it to customers and teammates, inspiring them to fall in love with Blank Street
• Maintain food and beverage quality standards across your store and ensure recipes are executed accurately and consistently by your team
• Own all ordering, vendor relations, waste management, inventory counts and general compliance of our Inventory Management System
• Spend 50-70% of your week leading by example behind the bar through customer service and production of technically excellent food and beverage products
• Ensure the safety, cleanliness and presentation of your location in line with company policies
• Promote an environment that is set up for success by solving any facilities, maintenance, and pest control issues quickly and efficiently
• Maintain operational excellence achieving company standard scores and above via our auditing platform
• Develop meaningful ties with neighborhood businesses and people to help grow local brand loyalty
• Motivate your team to provide exceptional service
• Celebrate positive customer feedback and investigate negative comments to ensure we are listening and adjusting where necessary
• Be a champion of your store’s financial performance and peak business throughput
• Grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision
• Ensure your location meets operations and product quality audit standards, quickly action any feedback to improve
• Look for ways to continuously develop your leadership, training and coaching skills
• Stay current on company tools, processes and communication
• Collaborate with other Managers across Blank Street to share best practices and build community
• Attend all trainings and department meetings designed to support your development or performance

Preferred Qualifications

• Experience working in a unionized environment is a plus