General Manager in Training

General Manager in Training

Requirements

• Superior communication and customer service skills
• Ability to locate and stock parts
• Safety knowledge and skills
• Parts and automotive system knowledge skills
• ASE P2 certified or ASE ready equivalent
• Ability to execute and train advanced solution, project and product quality recommendations
• Ability to source from numerous places including special order, FDO, second source, etc.
• Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
• Ability to execute and train inventory systems and store equipment
• Ability to execute and train POS and Parts lookup systems
• Ability to review and analyze P&L statement
• Working knowledge of automotive systems preferred
• Speak and write English (bi-lingual a plus); communicate effectively and build strong relationships with customers, peers and upper management
• Use Microsoft software effectively (Word, Excel required – PowerPoint preferred)
• Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
• Ability to review and analyze business reports, such as profit and loss statement (P&L)
• Hold others accountable, inspect work quality and give feedback in a way that is inspiring
• Ability to work an assortment of days, evenings, and weekends as needed
• 2-3 years of experience managing a team of 10 – 20 Team Members in a fast-paced and highly dynamic retail environment
• Successful experience managing profitability; proven financial and business acumen
• High school diploma or general education degree (GED), Bachelor’s degree in business or a related area preferred

Responsibilities

• Provide GAS3 selling experience for DIY and professional customers
• Provide leadership and developmental coaching for store Team Members
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service including prompt handling of any complaints for product and operational standards
• Understand levers to impact P&L
• Manager on duty responsibilities (touch base/coaching, issue resolution, floor/phone mgmt., task assignment and completion, safety, open/close duties)
• Weekly scheduling process
• Assist in backing up operations of commercial delivery program
• Provide DIY services including battery installation, testing, wiper installs, etc.

Preferred Qualifications

• ASE certification preferred, but not required