General Manager – Sur La Table

General Manager – Sur La Table

Requirements

• 3-5 Years of progressively responsible retail management experience.
• Prior experience as a Sur La Table Store Manager, preferred.
• Experience driving sales and motivating high performing sales teams.
• Experience training others and holding teams accountable.
• Experience leading and coaching teams of varied specialists.
• Proven financial management skills.
• Food Handler or Food Manager Certification.
• Proficient in POS systems.
• Familiarity with MS Office Suite (Word, Excel, Outlook).

Responsibilities

• Models and directs employees to ensure customer service standards are met.
• Creates an environment where employees are informed and capable by directing training activities for all retail and culinary employees.
• Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed.
• Manages the complete operations of the store.
• Ensures employees are effective at executing corporate initiatives in a timely, efficient and resource-wise manner.
• Delegates tasks appropriately and holds team accountable.
• Proactively monitors and manages store staffing levels according to retail and culinary censuses and fluctuations in seasonal business needs.
• Maintains an active performance development process.
• Provides coaching in the moment and performance feedback to employees.
• Conducts formal performance reviews.
• Seeks opportunities to increase topline sales.
• Challenges and inspires employees to achieve and execute sales driving initiatives.
• Analyzes and measures retail and culinary business trends.
• Develops and implements plans to drive topline sales, profitability and culinary revenue.
• Completes the store schedule optimizing allocated hours to meet retail and culinary goals.
• Stays informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary.
• Ensures the accuracy and integrity of employee information including, but not limited to, Time and Attendance records and personal data.
• Manages inventory, controls shrink, retail supply and culinary expenses.
• Appropriately partners with District Manager, HQ Retail Operations, Human Resources and other departments as needed or necessary.
• Ensures adherence to applicable wage and hour laws.
• Accurately records time worked according to SLT policy.
• Demonstrates exceptional verbal and written communication skills with employees, customers, field management and corporate office.
• Additional responsibilities as assigned by District Manager or HQ.

Preferred Qualifications

• Prior experience as a Sur La Table Store Manager, preferred.