General Merchandise Team Leader

High school diploma or equivalent
Age 18 or older
Ability to lead and hold others accountable
Effective communication skills
Ability to manage workload and prioritize tasks independently
Welcoming and helpful attitude toward all guests and other team members
Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes

Execute daily/weekly workload to deliver on department and store sales goals and guest engagement
Educate your team on how operational procedures affect inventory management and store profitability
Help assess reporting to identify gaps in GM processes and assist to develop a plan
Be an expert of operations, accuracy, process and efficiency
Assist with and lead the daily execution of tasks such as receiving products, restocking shelves, and organizing the backroom
Assign daily tasks to team members based on planned workload and guest traffic patterns
Help establish clear goals and expectations and hold team members accountable
Lead pick, pack and ship fulfillment work accurately and assess reporting in fulfillment to identify gaps
Collaborate with all teams and leaders to identify key priorities and ensure the store is guest-ready
Stay informed about relevant trends and products to educate team members
Evaluate candidates for open positions and develop a guest-centric team
Support guest services such as back-up cashier and digital fulfillment processes
Demonstrate inclusivity and a culture of ethical conduct, safety and compliance
Lead and demonstrate a safety culture
Model the execution of physical security processes
Create a welcoming experience by greeting guests
Engage with guests when assistance is needed
Address all store emergency and compliance needs
All other duties based on business needs

Previous retail experience preferred
Open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times)