General Merchandise Team Leader

General Merchandise Team Leader

Requirements

• High school diploma or equivalent
• Age 18 or older
• Ability to lead and hold others accountable
• Effective communication skills
• Ability to manage workload and prioritize tasks independently

Responsibilities

• Execute daily/weekly workload to deliver on department and store sales goals and guest engagement
• Educate your team on operational procedures
• Help assess reporting to identify gaps in GM processes
• Be an expert of operations, accuracy, process and efficiency
• Assist with and lead the daily execution of tasks such as receiving products, restocking shelves, and organizing the backroom
• Assign daily tasks to TMs based on planned workload and guest traffic patterns
• Help establish clear goals and expectations and hold team members accountable
• Lead pick, pack and ship fulfillment work accurately
• Collaborate with all teams and leaders to identify key priorities
• Stay informed about relevant trends and products to educate team members
• Evaluate candidates for open positions and develop a guest-centric team
• Work a schedule that aligns to guest and business needs
• Support guest services such as back-up cashier and digital fulfillment processes
• Demonstrate inclusivity and a culture of ethical conduct, safety and compliance
• Lead and demonstrate a safety culture
• Model the execution of physical security processes
• Support merchandise protection strategies
• Create a welcoming experience by greeting guests
• Engage with guests when assistance is needed
• Address all store emergency and compliance needs
• All other duties based on business needs

Preferred Qualifications

• Previous retail experience preferred