General Merchandise Team Leader

General Merchandise Team Leader

Requirements

• High school diploma or equivalent
• Age 18 or older
• Ability to lead and hold others accountable
• Effective communication skills
• Ability to work independently and as part of a team
• Capability to manage workload and prioritize tasks independently
• Welcoming and helpful attitude

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience
• Execute daily/weekly workload to deliver on department and store sales goals and guest engagement
• Help lead the understanding of how operational procedures impact shortage, profitability, in-store replenishment and inventory accuracy
• Help empower the team to create a consistent experience for guests
• Help with execution of processes in inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes
• Help with efficient delivery to guests by leading pick, pack and ship fulfillment work
• Responsible for working with Closing teams to identify key priorities and ensure the store is guest ready
• Help create a scheduling plan approved by your ETL based off of monthly and weekly business workload and guest traffic
• Evaluate candidates for open positions and develop a guest-centric team
• Lead team onboarding and learning and close knowledge gaps through training and experiences
• Help establish clear goals and expectations and hold team members accountable to expectations
• Help lead and coach the team to ensure accuracy and efficiency in all GM processes
• Work a schedule that aligns to guest and business needs
• Assess Fulfillment business and make decisions consistent with your ETL’s direction
• Demonstrate a commitment to diversity, equity, and inclusion
• Demonstrate a culture of ethical conduct, safety and compliance
• Help create a safety advocacy culture
• Lead and demonstrate a culture of executing all best practices
• Address store needs
• Support guest services such as back-up cashier and digital fulfillment processes
• All other duties based on business needs

Preferred Qualifications

• Previous retail experience preferred, but not required