Gestionnaire de programme clientèle après-vente – Aftermarket Customer Program Manager
| Company | RTX |
|---|---|
| Location | Longueuil, QC, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor degree with 10+ years’ experience or Master degree with 7+ years’ experience in Administration/Commerce, Aeronautics, Purchasing, Other related field, Supply Chain Management, Operations Management
- Strong Leadership skills
- Strong project management skills
- Business sense is a key competency in this role
- Good technical, product knowledge (engines)
- Strong people and communication skills
- Solid computer skills (PowerPoint, Excel, Word, Access, etc.)
- Ability to develop strategies and lead initiatives.
- Capacity to Identify and reacts to complex program problems.
- Occasional business trips
Responsibilities
- Lead market assumption collection and assessment
- Support strategic model assumption review
- Participate in and approve strategic review of long term forecast
- Manage 18 month demand outlook and monthly updates to plan
- Review and communicate plan, assess organizational readiness and performance gaps
- Support the operational execution of our Shop visit plan
- Drive business alignment across support organizations to ensure service levels to meet yearly targets and execute on initiatives
- Identify gaps and opportunities for improvement across the value stream, develop optimization strategies and lead initiatives and implementations
- Develop business plans and ROI assessments for large scale projects and initiatives
- Drives implementation initiatives across multi-functional teams, tracks, reports and communicates progress
- Maintain effective communications with key stakeholders, senior leadership, OEMs, customers and customer representatives on initiatives and progress
- Support and guide multidisciplinary teams to analyze, manage and resolve issues
- Collaborate with engineering to launch new fleet product improvement initiatives and commercial support programs
- Troubleshoot and resolve issues, manage risks by identifying, evaluating, mitigating, and reporting within the programs team
- Work closely with customer representatives to understand the customer needs and represent customer’s needs and concerns within the organization
- Establishes policies, sets goals and objectives for large-scale and complex projects.
Preferred Qualifications
- Very good knowledge of English to read and understand documentation and technical terms that may emanate from international organizations, as well as to write and communicate in English with customers, suppliers or international colleagues.