Global Business Services Associate

Associate Degree or equivalent business experience
Bachelors Degree preferred
2-3 years of related business experience preferred
Experience with Microsoft Office, Salesforce, and SAP is preferred
Excellent customer service skills which support the IDEXX mission and values statement
Ability to handle difficult customer situations and seek assistance as necessary
Ability to follow written and verbal instructions
Ability to effectively function in a team environment
Provide and receive constructive feedback
Excellent verbal and written communication skills
Solid organizational skills
Detail orientation
Work well under pressure and tight time constraints
Positive attitude and customer orientation
Problem solving skills

Provide consistent quality customer support by answering routine and non-routine questions posed by both internal and external customers through inbound telephone call, writing, fax, or electronic mail
Financial review and approval of Sales Contracts
Processing of quotes & sales orders in applicable IDEXX systems (SAP, Connect Care etc.)
Direct and Distributor, instrument and consumable order processing
Direct communications with sales representatives and distributor contacts with regard to order status and other sales related information
Setting up and maintaining Customer Account data and IDEXX VCare Plus (ICP)
Research and resolve problem orders, billing adjustments, credit requests, etc.
Identify and elevate business process improvement initiatives
Assist in the design, development, and implementation of new functionality within support systems
Partner with IDEXX Distribution to resolve customer issues
Understand and support the vision of specific IDEXX Business Units as assigned to provide a level of service which exceeds the customers’ expectations
Understand and act in accordance with the IDEXX Mission and Values statements with a focus on the customer perspective
Complete tasks and results on schedule
Perform other job-related duties as assigned