Global Facilities Coordinator

Global Facilities Coordinator

Requirements

• Relevant experience doing administration support and/or facilities management-related experience
• Collaboration and Teamwork: Ability to work independently and collaboratively with others in a service oriented environment
• Passion for Customer Service: dedicated to providing exceptional customer service to internal clients
• Detail Oriented: skilled at managing details from the large to the small
• Time management/multi-tasking: Ability to work effectively under pressure in a fast-paced, growing environment
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Tech Savvy: Experience working with Google Suite products and Zen Desk would be beneficial, but not required

Responsibilities

• Manage front desk operations, including welcoming employees, vendors, and guests, ensuring a professional and friendly first impression.
• Support office operations by managing and troubleshooting the online desk/room booking system, addressing employee concerns related to bookings, access cards, and general office issues.
• Coordinate shipping, receiving, and security logistics to maintain smooth day-to-day operations.
• Collaborate with the Global Facilities Team to drive continuous improvement initiatives, develop maintenance plans, and schedule necessary repairs to support seamless operations.
• Respond to and resolve facilities-related tickets for North America and APAC offices in a timely manner, providing additional support to EMEA offices as needed.
• Promote workplace engagement by organizing and supporting programs that enhance the employee experience, such as “Perch Days,” fostering a positive and inclusive workplace culture.
• Monitor and address comments/questions in the office Slack channels, ensuring employee concerns are promptly resolved.
• Partner with local offices to coordinate internal employee events, ensuring access to necessary resources for successful planning and execution. Assist with sourcing external venues, coordinating vendors, and event logistics.
• Work with other teams to support onboarding and offboarding processes, and facilitate employee access to other Hootsuite locations.
• Assist with Health & Wellness programs, provide occupational health and safety support, and contribute to environmental reporting initiatives.
• Perform other related duties as assigned.

Preferred Qualifications

• Experience working with Google Suite products and Zen Desk would be beneficial, but not required