Skip to content
Global Systems Operations Specialist – Salesforce
| Company | Conde Nast |
|---|
| Location | New York, NY, USA |
|---|
| Salary | $73000 – $129000 |
|---|
| Type | Full-Time |
|---|
| Degrees | Bachelor’s |
|---|
| Experience Level | Mid Level |
|---|
Requirements
- Bachelor’s degree
- Proven experience supporting Salesforce Admins and Stakeholders
- Ability to orchestrate cross-functional tasks and collaborate across multiple internal teams
- 2-4 years of experience using Salesforce Sales Cloud as a business analyst
- Excellent communication, problem solving, and detail orientated skills
- Strong understanding of the inner workings of a digital advertising organization; including media planning, ad operations or other relevant media industry experience
Responsibilities
- End user support / ticket response via ServiceNow tool
- Create and deliver reports and dashboards to the business
- Collect end user feedback and proactively identify opportunities for improvement
- Assist in gathering and document business requirements
- Participate in feature refinement sessions with the technology team
- Test and verify new functionality
- Create and deliver training on new and existing functionality
- Maintain training documentation
- Create and distribute release notes to the business
- Liaise with Technology and vendors, as applicable
- Assist in executing roadmap initiatives
- Support new market launches as needed
- Keep current with and suggest new Salesforce functionality as it becomes available
Preferred Qualifications
- Salesforce Business Analyst, Associates or Administrators certification, a plus
- Intermediate Google Suite knowledge desired
- Experience in and/or promoting an agile environment, a plus
- Order Management System experience, a plus (e.g. AdBook)
