Graduate Evaluator I

Graduate Evaluator I

Requirements

• High School diploma or GED required with three years’ experience
• Experience providing customer service and administrative support to students
• Professional demeanor, punctuality, reliability, and good attendance
• Strong interpersonal, administrative, and problem-solving skills
• Excellent verbal and written communication skills
• Demonstrated ability to engage and be motivated in the work environment
• Self-starter, high level of time management and ability to prioritize workload
• Ability to work in a high-volume office with multiple deadlines while maintaining accuracy and attention to detail
• Ability to organize, prioritize, and multi-task
• Exhibits ability to learn and apply new skills, and to adapt to a changing work environment
• Experience in a fast-paced environment
• Ability to display tact and professionalism, work cooperatively in the office environment, and provide excellent customer service
• Ability to take initiative in working both independently and in cooperation with others
• Demonstrated ability to make decisions and identifying and resolving problems in a timely manner

Responsibilities

• Evaluate applications and credentials for admission presented by graduate applicants
• Process graduate applications for special programs and correspond with applicants regarding missing credentials
• Process incoming documents and enter data from transcripts into mainframe database
• Process incomplete graduate file lists
• Process special requests for expedited processing from graduate programs
• Provide customer service for graduate applicants including email, phone and walk-in service
• Verify incoming documents for authenticity and match to uploaded transcripts; match and merge test scores
• Other related functions as assigned

Preferred Qualifications

• Bachelor’s degree strongly preferred
• Admission experience and/or experience working with students
• Demonstrated familiarity with student services and academic programs at UT Austin
• Thrive in a multi-tasking environment
• Demonstrated excellent analytical skills, problem-solving ability, and critical thinking skills
• Experience working in a university environment
• Extensive experience in a position that demonstrated advanced competency in direct customer service, problem solving, or related job knowledge
• Demonstrated ability to learn tasks quickly with minimal supervision
• Flexibility with shifting priorities
• Exhibit customer service-oriented behavior and work under pressure while maintaining a high level of accuracy and attention to detail
• Demonstrated ability to successfully build, nurture, and balance professional relationships to achieve tasks
• Demonstrated ability to establish and maintain effective rapport with students, alumni, faculty, staff, and program stakeholders