Great Experience Maker
| Company | Michaels |
|---|---|
| Location | Irving, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- High School Diploma or GED
- Strong familiarity using computers and the internet
- 1 year of previous Customer Service experience
- Strong verbal and written communication skills
- Exceptional customer service, listening, problem solving and interpersonal skills
- The ability to diagnose, troubleshoot and resolve (and follow up) issues over the phone in a fast-paced, dynamic environment
- Must be flexible and comfortable working in a new business environment
- Must be able to work any shift (7-9 Mon-Friday 8-7 Sat-Sun)
Responsibilities
- Handles customer questions via call, email and store escalation.
- Provides support in an up-beat and friendly manner.
- Logs all calls into the appropriate systems including detailed descriptions, history, and resolution of issues.
- Provides professional, timely and efficient follow-up by providing status updates and resolution information.
- Provides on-the-job training to new or less knowledgeable Customer Care agents.
- Maintain working knowledge of products.
- Other duties as assigned.
Preferred Qualifications
- Bilingual in French and English would be an asset
- College coursework a major plus
- Retail experience a plus
- A passion for crafting/making a plus