Ground Operations Agent

Must be authorized to work in the US as defined by the Immigration Act of 1986
Must pass a Criminal Background Check
Education: High School Diploma/GED
Minimum one (1) year Customer Service experience, airline industry experience
Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers

Coordinate and direct duties and activities of Customer Service/Ground Operations (Cross-Utilized) agents
Interface with supervisors, leads and all departments to ensure that service issues are addressed and/or corrected to ensure quality of service
Ensure that all company safety rules (including dangerous goods handling and awareness) are being adhered to
Report safety hazards and incidents to supervisor
Perform functions of a Customer Service/Ground Operations (Cross-Utilized) Agent
Schedule based upon operational need and seniority
Assign employees to work specific job functions as needed
Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
Ensure FAA, Allegiant Air and airport regulations are followed
Assist Customers with special needs, i.e., Customers who need assistance in boarding
Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas
Marshal in the planes and push back the aircraft
Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc.
Lead by example and motivate team members
Coordinate, provide training and ensure training requirements are met for all employees, i.e., new hires, recurrent, supplemental and local training issues
Other duties as assigned

Allegiant Customer Service and Ground Operations procedures
Basic computer skills
General knowledge of office equipment
The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude
Must be well groomed and adhere to dress code policy
Ability to work efficiently under time constraints
Must be willing to work a flexible schedule including nights, weekends and holidays
Must be at least 18 years of age and possess a valid driver’s license