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Growth Lead – Expert Network
| Company | Snorkel AI |
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| Location | New York, NY, USA |
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| Salary | $170000 – $240000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior, Expert or higher |
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Requirements
- 7+ years experience in technical account management, customer facing roles, and data labeling/delivery
- Proven track record driving customer outcomes including pilot wins/expansions and strategic project deliver
- Experience leading scoping & execution for complex GenAI projects and data pipelines
- Executive presence in front of customers & strong presentation / communication skills; the ability to become a trusted partner/advisor to customer
- Ability to manage of team members for individual project engagements, growing + building a team of world-class engagement managers
Responsibilities
- Lead and execute critical / strategic client engagements, working to understand their business needs, challenges, and opportunities
- Manage long-term success and expansion of customer accounts by anticipating risks and proactively driving towards strategic customer alignment.
- Lead technical scoping and execution frontier GenAI projects in partnership with operations, product, and engineering teams.
- Oversee project financials, budgets, and forecasts, ensuring alignment with business goals.
- Codify best practices, methodologies, and operational frameworks for Engagement Management.
- Identify key competencies and structure needed to build a high-performing Engagement Management team.
- Recruit, train, and mentor future Engagement Managers, ensuring they are set up for success.
- Define key metrics, governance structures, and execution models to drive client satisfaction and internal efficiency.
Preferred Qualifications
No preferred qualifications provided.
