GTM Strategy and Operations Associate - Customer Experience

GTM Strategy and Operations Associate – Customer Experience

At least 2-4 years in strategy & operations, management consulting, investment banking or equivalent.
Strong analytical problem solving abilities: can model any operational question with high attention to detail.
You are a systems and process-oriented thinker who seeks to understand the why behind core processes.
Strong verbal and written communicator.
Experience presenting to senior stakeholders.

Analyze customer trends, conduct quantitative and qualitative data analysis, and surface actionable insights to senior leaders and cross-functional partners, driving strategic recommendations that improve customer outcomes in a measurable way.
Design, build, and implement customer scorecards grounded in metrics and analysis to help our teams identify opportunities to accelerate customer value.
Develop milestones, interventions, and scalable playbooks in partnership with Enablement, Analytics, and other teams to reduce risk and drive customer adoption.
Lead cross-functional program management efforts, ensuring alignment and execution across workstreams.
Inform and execute the strategy for data, systems, tools, and processes that enhance customer engagement.
Evaluate and scale high-impact customer touchpoints (e.g., QBRs), ensuring consistent delivery across the customer base.
Support day-to-day business operations with stakeholder enablement, process optimization, and ad-hoc analysis.
Drive automation and efficiency across go-to-market (GTM) operations to scale impact sustainably.