Guest Experience Representative

Guest Experience Representative

Requirements

• High School diploma or GED
• One to three months related experience and/or training
• Must be at least 18 years old
• Must be able to pass background and reference checks

Responsibilities

• Provide the primary level of guest assistance throughout the venue.
• Required to have a thorough knowledge of building policies and procedures and event requirements.
• Distribute venue information and updates.
• Serve as ticket taker and/or usher distributing programs and escorting patrons to their appropriate seats.
• Be available to listen to guests’ compliments and complaints.
• Provide ADA services and information to guests with disabilities and the elderly.
• Provide special accommodations for wheelchairs and other physically handicapped patrons, senior citizens, students and groups.
• Make people feel special.
• Keep floors and aisles clear of obstructions.
• Reports any suspicious activity to your supervisor.
• Reports to Events Coordinator in appropriate uniform, for assigned location.
• Initiate eye contact with guests within 10 feet, smile, and stand straight and tall.
• Avoid negative body language and show that you are confident and capable.
• Preforms other related duties as assigned that are specific to the position and by Coordinator/ Manager.

Preferred Qualifications

No preferred qualifications provided.