Guest Service Agent
| Company | Four Seasons |
|---|---|
| Location | Boston, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- High School Degree preferred
- 2 Years in a front desk role or 2 years’ luxury customer service experience necessary
- Ability to read, write and speak English
Responsibilities
- Check in guest in an efficient and friendly manner, using guest name whenever possible
- Assure that guest is assigned type of room requested and the correct rate is charged
- Arrange for luggage to be delivered to guest room and issues correct keys to the guest
- Check out guest at end of stay and ascertain guest satisfaction
- Collect keys, posts late charges and presents bill upon check out
- Settle bill accurately through credit card or cash transaction
- Maintain a balanced bank assigned by the hotel
- Email the guest regarding any late charges processed to their account after their check-out (when proper email is available)
- Make change, cashes checks, exchanges foreign currency
- Reconcile all transactions at the close of each shift and to cash out
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Preferred Qualifications
-
No preferred qualifications provided.