Guest Services Ambassador

Understanding of the fast-paced world of a large convention center
Basic computer skills and internet navigation
Ability to interpret schedules and maps
Strong interpersonal, oral, and written communication skills
Command of the English language, coupled with excellent telephone etiquette
Must have eye/hand coordination and manual dexterity
Must be able to listen, hear, and respond to guest inquiries
Ability to distinguish letters, numbers, symbols, and colors
Must be able to work independently and maintain a positive attitude within a busy environment
Ability to work effectively with diverse groups of people on all levels
Must be able to respond politely to all individuals and work well as a collaborator
Must be self-motivated and flexible to immediate changes
Excellent record of dependability and reliability

Be the welcoming face of assistance, meeting and greeting guests, and offering answers to their queries
Operate in the Guest Services Areas, guiding visitors to their desired destinations within and outside the facility
Provide information about local gems such as shopping, dining, nightlife, sports, and tourism attractions
Complete a range of tasks, from administrative duties like retail transactions, copying, faxing, and printing to managing scooter and wheelchair rentals
Stay connected via a two-way radio, ensuring seamless communication with management, security, and staff
Expect varying schedules, including evenings, weekends, and holidays, to accommodate the dynamic demands of the facility
Initiate contact with guests within 10 feet, radiating positivity with a smile, a cheerful ‘Good Day,’ or lending a helping hand
Offer solutions to guest complaints and concerns and follow up to ensure their absolute satisfaction
Embrace interacting with large groups or addressing individual guest needs
Understand the importance of meticulous customer service, believing wholeheartedly that ‘The Magic is in the Details’
Be ready for all other duties that come your way