Guest Services Representative
| Company | ASM Global |
|---|---|
| Location | Bakersfield, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Customer service experience
- Must be able to stand for extended periods of time
- Excellent communication skills
- Able to work outdoors if needed
- Must be proactive in providing assistance
- Must be able to work in a team environment and interact with multiple departments
- Must be able to work flexible hours including nights, weekends and holidays
Responsibilities
- Check guest’s tickets to ensure guests are in correct seating location
- Direct guests to their seating location
- Address guests that are not sitting in the area their ticket is good for
- Responsible for keeping aisles, stairs and concourse clear of safety hazards
- Provide the correct answer to guest questions or find out the answer
- Resolves guest complaints and escalates to a supervisor as needed
- Ensure guests are following arena guest code of conduct
- Other duties as assigned
Preferred Qualifications
-
No preferred qualifications provided.