Hardware Support Engineer

Bachelor’s degree preferred or Associate degree holder (technical field) with 2-3 years working experience in related fields desired.
TS/SCI Clearance with specific polygraph required at time of hire
Must be comfortable working on-site M-F at customer location near Salt Lake City

Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues.
Maintains a high level of customer satisfaction by clarifying customer needs and communicating the needs to HPE.
Responsible for hardware support deliverables and acts as collaborator with the ASM for the technical deliverables.
Performs all types of hardware related tasks including installation, configuration, proactive (firmware), and break fix.
Will escalate issues as needed to HPE account and according to established procedures.
Integrate technical knowledge and business understanding to create solutions for customers.
Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents.
Identify potential escalations and alert management proactively.
Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.
Apply HPE solutions to meet moderately complex customer needs within area(s) of technical responsibility.
Balance internal needs with customer needs within defined parameters.
May identify additional services that could lead to future service revenue growth.
Build strong relationship with management in assigned accounts.