Head of Clinical Quality Operations

Head of Clinical Quality Operations

Requirements

• 7-10 years of operational experience within a healthcare setting, with an emphasis on data-driven decision-making and execution.
• Strong project management skills, with the ability to lead complex, cross-functional initiatives.
• Strong ability to recommend creative solutions using data visualization tools, e.g. SQL, Excel, Tableau, Looker, MicroStrategy, Omni, or PowerBI.
• Exceptional presentation and communication skills and the ability to convey the usefulness of insights, reports and analysis to internal and external stakeholders who are not data savvy.
• Familiarity with value-based metrics and their role in quality-driven healthcare models or an interest in learning about them.
• Experience developing clinical pathways and protocols to standardize and improve patient care.

Responsibilities

• Develop a quality roadmap, including metrics, baseline, targets, and dashboard views.
• Collaborate with clinical leadership to roll out internal policies and protocols and launch new internal products.
• Use existing data infrastructure to build out clinical quality dashboards and run ad hoc analyses to develop new metrics.
• Create insights into our clinical quality and safety metrics and develop tangible insights on how we can improve care across the practice.
• Liaise with L&D and Clinical Education to translate findings into proprietary training delivered to clinicians and non-clinicians.
• Manage projects related to the launch and integration of tech and AI solutions, leading to reliable systems of care and quality outcomes.
• Support the Safety Committee to drive accountability across clinical and non-clinical teams.
• Facilitate timely completion of root causes analyses (RCA) where needed for safety events.
• Be embedded as a team of 3 with the National Director of Clinical Quality and Staff Quantitative Scientist to support research initiatives, including IRB submissions.
• Influence clinical leadership through data-backed recommendations and strategic insights, and represent the Quality and Safety function in high-profile meetings and external engagements.
• Have a willingness and ability to become CPHQ certified within a year of starting the role.

Preferred Qualifications

• Research experience including familiarity with IRB submission / publication regulatory requirements.