Head of Deployment & Maintenance
| Company | Tutor Intelligence |
|---|---|
| Location | Belmont, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- Experience managing fleets of robotic hardware or similar
- Experience coordinating with customers and providing strong service
- Experience leading teams of technicians
- A background in hardware engineering
Responsibilities
- Ensure the fleet is happy, healthy, and growing.
- Site surveys, layout reviews, power/network readiness
- Support deployment operations from shipping logistics, installation, Site Acceptance Testing, and customer sign-off.
- Design maintenance schedules
- Coordinate service visits and field operations
- Recruit, train, and mentor field engineers & technicians
- Feed field insights back to mechanical, electrical & software teams
- Author SOPs, work instructions, and customer‑facing manuals
- Drive serviceability into product‑design reviews (DFR / DFA)
- Partner with Manufacturing to ensure ‘deploy‑ready’ builds
- Coordinate with engineering to solve maintenance and deployment issues
- Keep Sales & Customer Success in the loop on site status
Preferred Qualifications
-
No preferred qualifications provided.