Head of Premium Audit
| Company | Liberty Mutual |
|---|---|
| Location | Boston, MA, USA, Remote in USA, Portsmouth, NH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Expert or higher |
Requirements
- Broad knowledge of the insurance industry and regulatory environment
- Thorough knowledge of premium audit function, commercial lines insurance products and coverages
- Working knowledge of commercial insurance operations
- Leadership, coaching, team building, project management, analysis and problem-solving skills
- Strong oral and written and executive level communication and the ability to influence stakeholders and partners
- 10+ years of premium audit experience, including managerial experience
Responsibilities
- Sets strategy for the organization in concert with the company`s strategic focus and industry trends.
- Leads a team of managers that ensures premium audit staff and vendors deliver timely, high quality and cost-effective audits.
- Oversees a network of vendor partners who augment Liberty`s staff auditors, monitoring their timeliness, service quality, cost, and effectiveness.
- Prioritizes work and resources based on deep subject matter expertise and how best to leverage audit staff and vendor resources to meet company objectives.
- Directs analyses specific to improving audit quality and the overall audit Value Stream.
- Proactively works with other internal departments to enhance the customer experience while preserving audit quality.
- Addresses service complaints from agents and insureds on behalf of the company. Interfaces with state departments of insurance and other regulatory bodies regarding compliance and issue resolution.
- Monitors and maintains a working knowledge of regulatory and legislative issues. Oversees the hiring, development, performance management, and compensation for staff.
- Ensures that individual performance objectives and development plans align with department, function, and SBU objectives.
- Ensures auditors receive up-to-date and relevant training and knowledge management, including training class curriculum, the auditor manual, and auditor bulletins.
- Prepares the annual budget and tracks actual expenses against forecast.
- Manages department expenses including the continuous monitoring and forecasting of workloads against staffing levels to ensure there is capacity to meet service expectations.
- Takes appropriate action when necessary.
Preferred Qualifications
-
No preferred qualifications provided.