Head of Strategic Accounts
| Company | Canary Technologies |
|---|---|
| Location | New York, NY, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- BA/BS degree required
- 5+ years of experience in Enterprise Account Management or Customer Success, preferably in hospitality technology or SaaS
- Proven ability to lead, manage, and deliver large-scale projects while ensuring business outcomes for enterprise customers
- Excellent client-facing and internal communication skills, with the ability to navigate complex organizations and engage senior-level stakeholders
- Strong business acumen with the ability to identify revenue expansion opportunities and align solutions to customer needs
- Problem-solving mindset and willingness to take a hands-on approach to ensure customer success
- Experience in strategic account planning and managing multi-threaded relationships within enterprise organizations
Responsibilities
- Own the commercial relationship with enterprise customers, serving as the primary contact for business discussions while collaborating with the Enterprise Customer Success Manager to ensure seamless deployments and value realization
- Drive expansion opportunities by identifying and executing upsell and cross-sell initiatives, leveraging strong relationships to grow Canary’s footprint within existing enterprise accounts
- Engage senior decision-makers across operations, IT, finance, procurement, and other departments to align Canary’s solutions with their strategic objectives
- Champion business transformation initiatives by proactively identifying gaps, inefficiencies, and opportunities where Canary can deliver value—sometimes introducing ideas that customers haven’t yet considered
- Lead strategic account planning, collaborating with internal teams to develop tailored growth strategies for enterprise clients, ensuring long-term retention and revenue expansion
- Advocate for enterprise customers, working cross-functionally with Product, Marketing, and Sales to influence product development and go-to-market strategies based on customer needs
- Monitor deployment success metrics and leverage customer data to proactively identify engagement gaps, areas for improvement, and opportunities for further investment
- Serve as a trusted advisor, providing thought leadership and strategic recommendations to enterprise customers, positioning Canary as an indispensable partner in their digital transformation journey
- Stay ahead of industry trends and competitive movements within the hospitality sector to help shape Canary’s enterprise strategy and maintain a cutting-edge approach to customer success
Preferred Qualifications
- Project Management Professional (PMP) certification is a plus, but not required