Health Advocate-Call Coordinator – Healthy Outcomes Team

Health Advocate-Call Coordinator – Healthy Outcomes Team

Requirements

• 1+ years of Administrative Assistant experience required
• 1+ years of Microsoft Office experience required

Responsibilities

• Monitors all calls and cases received in the Service Center to ensure a high level of customer satisfaction and loyalty.
• Maintains accurate call records of customer interactions or transactions including recording details of inquiries, complaints, or comments, to include action steps taken to resolve the reason for the call.
• Performs outbound calls to obtain information to complete specimen or billing processing and/or investigate order issues.
• Handles and facilitates requests for amended reports, add-on tests, cancellation requests, and data entry errors.
• Ensures HIPAA, Confidentiality and Compliance policies, procedures, and standards are always adhered to.
• Communicates effectively with diverse work units and relevant organizational departments to ensure that issues are properly and quickly resolved.
• Organizes training sessions to educate internal staff on premium processes, policies, and best practices.
• Performs required training to understand how to use tools available to recall necessary information.
• Documents all customer correspondence and maintains confidential records of patient information.
• Provides administrative and clerical support for the Shipping Department.

Preferred Qualifications

• 2+ years as an Administrative Assistant preferred
• Previous Distribution Center experience preferred
• Ability to lift 30 pounds