Health Coach Sr. Supervisor

Health Coach Sr. Supervisor

Requirements

• Current EWC Onsite Coach, in good standing with Coach Manager or employee with prior onsite EWC health coaching experience.
• Ability to manage direct reports in fast paced business environment.
• Demonstrates leadership skills and desire to grow into management.
• Excellent HEV/coach documentation knowledge, and quality evaluation skills.
• Bachelor or Master’s degree in healthcare administration or related field or equivalent.
• Excellent communication, leadership, teambuilding and quantitative analysis skills.
• Ability to develop strategies and plans to meet customer needs; develop clinician/clinic relationships; manage and support values and vision.

Responsibilities

• Oversees the day-to-day operations activities for coaching programs under EWC Coach Manager.
• Provides ongoing support and leadership direction to resolve problems and issues as they arise, utilizing independent judgment and discretion.
• Collaborates with all levels of staff in a variety of departments; providers, customers, training teams, reporting teams, quality managers, recruiters, and matrix partners.
• Ensures quality of coaching program of EWC Onsite Coaching by collectively forming a Quality Taskforce, responsible for evaluating coaching documentation providing an in-house quality solution.
• Lead and support a variety of Health and wellness promotional activities, such as group coaching, wellness challenges and Health related seminars.
• Responsible for providing operational leadership, ensuring business discipline is a component of the decision making process necessary for the successful operation of EWC Onsite Coaching.
• Develop and maintain a business/management approach to track, monitor, communicate and achieve established goals/targets in the areas of: (a) employee satisfaction, (b) customer satisfaction, (c) quality, (d) compliance and (e) financial results.
• Provide effective leadership for all staff by establishing open communications, mentoring, training guidance and articulating clearly defined goals and objectives tying to medical group’s strategies.
• Coordinates quality initiatives and process improvements. Aligns and manages to metrics.
• Develops leadership skills among staff including communication, decision making, problem solving, critical thinking and employee engagement. Leads the development of staff and supports career advancement opportunities.
• Responsible for selection, orientation, on-boarding and retention of staff. Demonstrates leadership through coaching, performance evaluations, corrective actions, and development opportunities to create a culture of learning.
• Participates in the development and review of EWC and department policies, procedures, and SOPs as needed to promote and provide quality patient care and customer service.

Preferred Qualifications

• Bonus points for Bilingual (Spanish)