Health Educator
| Company | Elevance Health |
|---|---|
| Location | Indianapolis, IN, USA, Houston, TX, USA, Nashville, TN, USA, Canoga Park, Los Angeles, CA, USA, Chicago, IL, USA, Mason, OH, USA, Walnut Creek, CA, USA, Columbus, OH, USA, Denver, CO, USA, Grand Prairie, TX, USA |
| Salary | $30.7 – $46.04 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Requires BA/BS in appropriate field of specialization and minimum of 2 years of related experience in direct care health education exercise instruction or patient education; or any combination of education and experience which would provide an equivalent background.
- For associates working within Puerto Rico who are member or patient facing either in a clinical setting or in the Best Transportation unit, a current PR health certificate and a current PR Law 300 certificate are required for this position.
Responsibilities
- Responsible for responding to inbound inquiries for disease management or medication alert programs.
- Provides information to members eligible for disease management or medication alert programs. Makes outbound attempts to program members to provide health information according to program standards.
- Receives or places calls to members who have failed to enroll with disease management to encourage their enrollment in the correct disease management program.
- Diffuses situations with members who are resistant to health coaching and/or disease management interventions.
- Provides consultation to department associates regarding methods/approaches to help members recognize and overcome barriers to improve their health.
- Assists with increasing participants motivational level by addressing barriers and assessing needs.
- Focuses on improving member health by promoting incremental behavior change leading to healthier outcomes.
- Conducts behavioral assessments to identify individual member knowledge skills and behavioral needs.
- May coordinate with others in the multi-disciplinary clinical team.
Preferred Qualifications
- Prior experience in health coaching, disease management in a call center environment, and/or patient education and behavior change techniques and strong understanding of disease management principles is preferred.
- Certification or advanced certification and/or license appropriate to field of specialty preferred.