Health Insurance Agent Customer Service Support Specialist
| Company | Integrity |
|---|---|
| Location | Clearwater, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Work independently and with others.
- Good typing (30 wpm minimum preferred) and data entry skills.
- Knowledge of Word and Excel.
- Customer service skills required.
- Excellent communication skills and telephone etiquette.
- Honesty, as well as respect, for the company and its policies and procedures is crucial.
- Customer service and PC experience required.
Responsibilities
- Assist agents with eApp process.
- Process daily, weekly and monthly commissions.
- Answer phone calls/inquiries from agents and home offices.
- Input new agents, make changes to existing agents on admin system.
- Review daily Agent Load Error lists.
- Assist agents on the Agent Web Portal.
- Troubleshoot, research and solve any commission related problems.
- Coordinate with New Business, Carriers, and Marketing Organizations to resolve License and Appointment issues.
- Research Returned Agent Payments and update demographic information as needed.
Preferred Qualifications
- Insurance/agency experience preferred.
- Accounting experience preferred (must know the difference between debits and credits).