Health Unit Coordinator I - Fte Day

Health Unit Coordinator I – Fte Day

High School Diploma/GED Required
Basic Life Support Program (BLS) – American Heart Association Required within 90 Days

Respond to call lights and direct the inquiry to the appropriate party; activate alerts; monitor tube system where applicable and utilizes proper response etiquette.
Greet and assist patients, visitors, physicians, students, and staff; answers their questions utilizing appropriate response standards and coordinate the activities of nursing staff, physicians, hospital departments, patients and visitors to act as a first line customer service advocate.
Facilitate communication of patient information, working within the unit as well as with other units and departments; report pertinent information in a timely and accurate manner to ensure appropriate parties have all needed.
Answer multi-line telephones answering the caller’s questions or directing the caller to the appropriate party; utilize proper telephone etiquette and respond within the defined service standards.
Provide unit support by assisting with bed assignments and maintaining accurate patient locations in Epic.
Assist in the onboarding and training of new employees to ensure all employees receive consistent and accurate information.
Transcribe physician orders as required, utilizing basic knowledge of anatomy and physiology, disease process, medical terminology, and accepted abbreviations to ensure timely and accurate completion of patient care records in accordance with policies and procedures.