Health Unit Coordinator – Stepdown
| Company | Cleveland Clinic |
|---|---|
| Location | Massillon, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- High School Diploma or GED required
- Minimum 1 year experience in a customer service-related role
- Prior job experience with typing or computer training or equivalent coursework
- Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision
- Must be able to work in a stressful environment and take appropriate action
Responsibilities
- Conducts an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients
- Responds to patient call lights in a manner that expedites appropriate follow through
- Makes rounds on patients throughout their hospital stay
- Communicates and facilitates communication with patients, families, other departments and health care team members regarding patient care
- Assists with processing patient admissions, transfers and discharges
- Provides concierge service to assist patients and families with way finding and directs them to available resources
- Assembles and maintains patient medical records and other documents related to patient care
- Assists with unit clerical functions
- Assists in trouble-shooting equipment failures such as call system, portable phones, WOWs and other unit devices
- Other duties as assigned
Preferred Qualifications
- College degree preferred
- Microsoft Office experience preferred