Help Desk Engineer
| Company | American Health Associates |
|---|---|
| Location | Fort Lauderdale, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Bachelor’s degree in Information Technology or comparable experience in the field
- 5 – 10 years supporting PCs, servers, and network infrastructure for medium to large sized employers
- 5+ years of experience with help desk systems
- Experience with installing, configuring, and administering a broad range of technologies
- Excellent written and verbal communication skills
- Certification a plus
- Ability to work independently/proactively to resolve issues
- Excellent time management
- Excellent customer service skills
- Strong critical and analytical problem-solving skills
- Comfortable multi-tasking
Responsibilities
- Monitor, resolve and communicate resolution for help desk tickets
- Diagnose and resolve hardware and software issues
- Able to learn quickly and be able to communicate with a focus on customer service
- Build and support AWS cloud infrastructure, software, and services
- Maintain hardware and software inventories
- Monitor system and network performance
- Manage backup and restore processes for onsite and cloud solutions
- Work with hardware and software vendors to resolve and document issues
- Work with senior staff to resolve complicated issues and implement new solutions
- Travel around 20% is required
Preferred Qualifications
- Certification a plus