Help Desk Specialist
| Company | Bowhead |
|---|---|
| Location | Alexandria, VA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- BA/S in Computer Science, Information Systems, Engineering, Business, or other related field is required. A combination of experience and education may be accepted in lieu of degree.
- Two years (2+) of relevant technical experience is required.
- Intermediate-to-advanced level skills in Microsoft Office software suite Word, Excel, Outlook, and PowerPoint.
- Ability to communicate effectively with all levels of employees and outside contacts.
- Strong interpersonal skills and good judgment with the ability to work alone or as part of a team.
- Must be able to obtain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.
Responsibilities
- Answer phone, email, etc. requests.
- Implement Government provided software ticketing system to create a ticket(s) identifying the requirement, route to appropriate individual/group, and follow up on tickets to ensure tickets are appropriately closed and provide stats for the tickets.
- Provide statistics of the tickets in a dashboard presentation that will depict status of tickets, to include number of tickets open, number of tickets closed, how long a ticket was open, and open tickets.
- Brief ticket status as part of weekly contract status update provided to Government.
- Hours of operations will be from 0800 EST to 1800 EST.
Preferred Qualifications
-
No preferred qualifications provided.