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Help Desk Support Analyst
| Company | General Dynamics |
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| Location | Shreveport, LA, USA |
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| Salary | $17.86 – $23 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior |
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Requirements
- High School Diploma or equivalent
- 1 or more years of Service Desk and ServiceNow ticketing system experience
- Must be willing to obtain and maintain HDI-SCA certification
- US Citizenship
- Louisiana Resident living within approximate 60 mile-radius of our Bossier City facility
Responsibilities
- Resolving technical issues and answering queries by telephone or self-service ticket in support of internal customer computer hardware, software, network, system/application access, and telecommunications systems
- Diagnosing, identifying, isolating, and analyzing problems utilizing historical database records
- Routing calls to product line specialists, application, or system support specialists when appropriate
- Maintaining and updating records and tracking databases
- Alerting management to recurring problems and patterns of problems
Preferred Qualifications
- Associate’s degree or equivalent
- 3 or more years of related experience
- CompTIA A+ certification or ability and willingness to obtain w/i 90 days of hire
- ITIL Foundations v4 certification or ability and willingness to obtain w/i 180 days of hire
