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Help Desk Support Spec
| Company | CVS Health |
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| Location | Dallas, TX, USA |
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| Salary | $17 – $28.46 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level |
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Requirements
- High School Diploma or equivalent.
- 2 to 3 years of successful work with Service Desk or HelpDesk Support
- ‘Customer First’ Mindset and Collaborative
- Experience supporting Apple iOS and iPad hardware, Window 10/11 and hardware
- Experience with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS360, Workspace One)
- Proven analytical and problem-solving abilities
- Experience with Help Desk ticketing systems
- Strong customer service skills (Written and verbal)
Responsibilities
- Day to day technical and application support for external clinician network and internal Signify Health employees
- Customer engagement via ticketing system, inbound and outbound, and email channels
- Resolve Apple iPad, iOS, and Signify application support for Clinicians.
- Resolve MacOS, Windows OS devices, Dell Peripherals, and Logitech webcams for internal Signify Health employees
- Respond, coordinate, and monitor hardware fulfillment requests for laptops, tablets/ipads, and PC peripherals (Monitor, Keyboard, Mice, Webcams)
- Escalate and manage tickets transferred to other departments
- Keep customers/end users and ticket documentation up to date
- Collaborate on ad hoc projects
- Ability to work occasional overtime, weekend, and holidays
Preferred Qualifications
No preferred qualifications provided.
