Help Desk Technician
| Company | Global Lending Services |
|---|---|
| Location | Greenville, SC, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Minimum of a Bachelor’s degree in Computer Science or related field required
- In lieu of a degree, candidates with a minimum of four (4) years’ relevant work experience and at least one current technical certification (e.g. A+, N+, MCP, MCSE, CCNA, HDI, or ITIL) may be considered
- Working knowledge of networking protocols required
- Working knowledge of hardware, software, network, OS interaction required
Responsibilities
- Evaluate, prioritize, and resolve incoming requests for assistance from users
- Investigate, diagnose, and resolve software and hardware problems, networking, and other computer related technologies and advise users on appropriate action
- Monitor, identify, and report network connectivity issues to ensure associates and clients are able to communicate and access company platforms
- Log and track calls using a problem management database, and maintain historical records and related problem documentation
- Identify and escalate situations requiring urgent attention
- Use system deployment images and software deployment packages
Preferred Qualifications
- Microsoft Technology Associate or CompTIA A+ certification preferred
- Minimum of 1 (one) year experience in a related field preferred