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Help Desk Technician II
| Company | General Dynamics |
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| Location | Derby, KS, USA |
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| Salary | $19.21 – $25.99 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior |
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Requirements
- Help Desk Support
- IT Tech Support
- Microsoft Windows
- Troubleshooting
- CompTIA – Security+
- 1 + years of related experience
- SECRET Security Clearance
- Information Assurance Level II Certification (Security+)
Responsibilities
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
- Assists and resolves hardware and software technical problems on laptops, servers, and peripherals.
- Conducts hardware inspections and preventive maintenance of eTools – typically ruggedized laptop PCs running Windows 10.
- Repairs items found to be defective or orders replacement parts, tracks delivery status and installs upon receipt of parts.
- Records all work accomplished using Remedy IT Service Management software.
- Inputs standardized data into maintenance software applications to assist in diagnosis, identification, isolation, and problem analysis and compilation of historical database records.
- Routes calls to product line specialists, application, or system support specialists.
- Alerts management to recurring problems and patterns of problems.
Preferred Qualifications
- Positive customer service attitude
- Detailed technical problem-solving approach
- Excellent interpersonal communications skills
- Physical strength to lift up to 50 pounds
- Ability to walk between work sites as required
