Help Desk Technician – Mid Shift
| Company | General Dynamics |
|---|---|
| Location | Annapolis Junction, MD, USA |
| Salary | $28.75 – $33.3 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- Communication
- Customer Service
- Information Technology (IT)
- CompTIA – Security+ CE
- 1 + years of related experience
- US Citizenship Required
Responsibilities
- Installs, modifies, and repairs computer hardware and software both in person and using remote access tools
- Provides end-user software and hardware troubleshooting
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Assists in the administration of e-mail, Microsoft office, etc.
- Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
- Maintains current knowledge of relevant technology as assigned
Preferred Qualifications
- AA/AS
- 8+ years of experience
- Two certifications are required for the program: 1. Security+ CE or another 8570 Cert 2. PWS 9.1 cert