Helpdesk Associate
| Company | Rogers Mechanical Contractors |
|---|---|
| Location | Norcross, GA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- High school diploma or equivalent required; associate degree or technical certification preferred (e.g., CompTIA A+).
- 1+ year of experience in a helpdesk, IT support, or similar role.
- Familiarity with Windows and macOS environments, Microsoft 365, and basic networking concepts.
- Strong customer service and communication skills.
- Ability to troubleshoot technical issues with patience and clarity.
- Excellent time management and attention to detail.
Responsibilities
- Respond promptly to incoming helpdesk tickets, calls, and emails to resolve user issues.
- Troubleshoot and resolve hardware, software, and network problems.
- Set up new user accounts, hardware (laptops, desktops, phones), and required access.
- Maintain accurate documentation of user issues and resolutions in the ticketing system.
- Escalate complex issues to higher-level support or vendors as necessary.
- Provide basic training and guidance to users on common systems and tools.
- Support onboarding and offboarding processes by provisioning/deprovisioning access and hardware.
- Maintain IT inventory and track equipment assignments.
- Ensure compliance with company IT policies and procedures.
Preferred Qualifications
-
No preferred qualifications provided.