Host/ Server Assistant

Host/ Server Assistant

Requirements

• High school diploma or GED required. Applicants must be 18 years of age or older.
• Strong customer service and troubleshooting skills
• 1-3 years of experience as a Server Assistant, Host, Runner, Barback, or Busser, or in a similar capacity considered an asset.
• Exceptional conflict resolution, negotiation, and objection handling skills.
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Able to work well under pressure.
• Able to work in a high paced environment and to complete multiple tasks at one time.
• Strong attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Professional appearance and manners.
• Strong work ethic and positive team attitude.

Responsibilities

• Greet guests upon entry and ensure guest are comfortable navigating the dining areas, gaming areas, and other building amenities.
• Receive and record guests’ reservations and assign tables.
• Greet guests at entrance of dining room and escort them to tables or other seating areas.
• Maintain familiarity with the composition of all menu items.
• Speak with guests to ensure satisfaction with food and service, and attend to complaints.
• Let Rec Room leadership know about necessary dining room supplies and equipment.
• Inspect dining and serving areas and equipment.
• Support and co-ordinate activities of food and beverage servers and other serving staff.
• Clean agreed designated areas, in accordance with downtime procedures, morning/evening routines and hygiene requirements.
• Change table linen as required and ensure dirty or damaged linen is counted and exchanged for clean, usable items.
• At all times to be aware of and practice good customer relations, assisting the guest in any way which does not adversely affect other customers.
• Attend to customer complaints satisfactorily.
• Deliver prepared food to guests, ensuring the entire table’s food arrives at the same time.
• Monitor food distribution, ensuring that meals have been prepared to the Rec Room standard and the Guest’s specification, and is delivered to the correct guest by table and seat number.
• Deliver food items with appropriate condiments when required.
• Return food and drink items if a change or correction is required, and return the newly prepared item to the guest after the necessary changes have been made.
• Fill water glasses and refillable drinks.
• Collaborate with wait staff to ensure that tables are cleared, cleaned, and ready for the next party.
• Remove trays and stack dishes for return to the kitchen or bar after guests are finished.
• Assist with and maintain the cleanliness of the restaurant and bar areas, maintain clean appearances.
• Stock service stations with items such as ice, napkins, or straws.
• Provide assistance to the wait staff, bar staff and kitchen staff as needed.
• Maintain liquor and bar supplies during shift.
• Handle and move objects such as glasses and bottles.
• Change Kegs in the walk-in Bar fridge.
• Prepare bar beverage garnishes to recipe / as instructed.
• Assist in washing dishes if the kitchen staff gets behind during the busier times of the day.
• Arrange tables for large parties and prepare the banquet hall for scheduled gatherings.
• Ensure guest service is paramount during work hours.
• Other duties as assigned.

Preferred Qualifications

No preferred qualifications provided.