HR Operations Analyst I – Adjudications/Background Checks
| Company | TD Bank |
|---|---|
| Location | Mt Laurel Township, NJ, USA |
| Salary | $25 – $37.25 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Undergraduate degree required
- 2+ years relevant experience required
- Sound knowledge and understanding of the operating environment, business process and procedures, and transaction lifecycle for own area
- Requires general understanding of the overall function and/or businesses supported
- Organized self-starter with excellent analytical, problem-solving and time management skills
- Detail oriented, high level of accuracy and ability to work independently
- Strong communication skills, both oral and written
- Strong PC skills including Microsoft Office, Excel, Access and PowerPoint
- Strong customer orientation, interpersonal and communication skills to deal effectively with all levels of staff
Responsibilities
- Acts as a key resource / specialist for an HR area /program(s) by providing subject matter expertise / analysis or complex operational process support
- Manages assigned programs, ensuring coordination of changes, and timely and accurate transaction processing
- Provides optimal employee and partner service, including expert guidance and advice on policies, programs and procedures, while adhering to customer service standards and Customer Experience
- Models, Identifies, documents, investigates processes / exceptions arising from transactions / processes beyond 1st level operations service delivery and resolve escalated matters and refer complex issues / situations beyond own level of expertise
- Develops and executes on reporting functions and/or produce consolidated or aggregated reporting as appropriate
- Manages relationships with internal and external partners
- Provides accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations for improvement
- Contributes to the identification, development and implementation of new operating workflows, additional services / applications or operational efficiencies for HR Operations
- May lead work streams by acting as a project lead / subject matter expert for small-scale projects / initiatives in accordance with project management methodologies
Preferred Qualifications
-
No preferred qualifications provided.