Huntington Convention Center of CLE – Operations Supervisor

Huntington Convention Center of CLE – Operations Supervisor

Requirements

• High School Diploma or equivalent required.
• Bachelors or Associates Degree in business, sport, hospitality management or relevant field is preferred.
• 1-2 years leadership or supervisory experience, preferably within hospitality or related industry, preferred
• Excellent verbal and written communication skills.
• Outstanding interpersonal skills.
• Ability to maintain confidentiality regarding the Company, employees, events, clients and all related matters regarding such parties.
• Ability to handle multiple projects and deadlines.
• Detail oriented and excellent organizational skills.
• Ability to work and function both independently and in a team environment.
• Strong analytical and problem-solving skills.
• Familiarity working cross departmentally with employees at all levels of an organization.
• Willingness and ability to work fluctuating hours dependent on business needs.
• Proficient in Microsoft Outlook and Word with working knowledge in Excel.

Responsibilities

• Directs and oversees housekeeping and setup team members engaged in the cleaning, setup, and breakdown of events within facility.
• Follows and tracks the preventive housekeeping and maintenance measures for non-mechanical aspects of the facility.
• Practices and enforces a safe and healthy working environment by enacting ASM Global policies including VenueShield and other third-party certifications as guided by management.
• Anticipates problems and provide appropriate solutions, keeping operations management team informed of changes.
• Assures facility readiness and smooth operations of events for first class customer service.
• Works collaboratively with internal and external partners on the efficient execution of department responsibilities without impeding or delaying the work of others.
• Utilizes multiple computerized task management systems and ensures completion of assigned work.
• Enforces employee dress code and grooming standards.
• Coaches team members in a manner that yields continual productivity and promotes an engaging work environment.
• Gains an intermediate understanding of union guidelines and how to work efficiently within them.
• Inspects completed work for compliance to company standards and client needs.
• Understand and embrace the Green/Sustainability Initiatives; promote adherence through following expectations and coaching of operations department team members and colleagues.
• Coordinate the disbursement of department supplies in accordance with department zone allocation plan; prepare to adjust based off event needs.
• Ensures equipment is in good working order; communicates and reports any equipment not in working order.
• Submits maintenance requests for repairs, damages, and preventative maintenance.
• Follows and enforces company policies for team members ensuring utmost safety regulations, Including the proper use of all chemicals by housekeeping team members in accordance with Safety Data Sheets (SDS).
• Adheres to all ASM Global Safety Policies and Procedures while performing within all OSHA guidelines.
• Performs other duties, tasks, or special assignments/projects as assigned.

Preferred Qualifications

• Bachelors or Associates Degree in business, sport, hospitality management or relevant field is preferred.
• 1-2 years leadership or supervisory experience, preferably within hospitality or related industry, preferred.